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FAQ

  • How do I track my package?
    You can track your package by entering the unique tracking number provided at the time of shipment on our “Track Package” page. The system will display the current status, location, and estimated delivery time of your shipment.
  • What should I do if my package is delayed?
    Delays can occur due to unforeseen circumstances such as weather or customs checks. If your package is delayed, contact our customer support team with your tracking number for assistance. We’ll provide updates and work to resolve the issue quickly.
  • Can I change the delivery address after shipping?
    Yes, you can request a delivery address change by contacting our customer support team. Address changes may incur additional charges and must be requested before the package is out for delivery.
  • What items are restricted or prohibited from shipping?
    SCertain items such as hazardous materials, flammable substances, perishable goods, and illegal items are prohibited. For a detailed list of restricted items, please refer to our shipping policy or contact our team for clarification.